Returns

 

Please use the link HERE to use our return portal. We will only accept returned item(s) that have been booked using our returns portal.

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer refunds if the item/s are returned to us within 30 days from the date of purchase. The cost of return shipping is paid by the customer and is non-refundable.

Refunds will be issued for returned items, provided that: 

  • The item is unworn and in original condition with all the tags still attached
  • The item has absolutely no marks or stains including makeup and spray tan
  • The item has hygiene stickers still in place for bodysuits
  • The item is returned to us within 30 days from delivery date
  • The item does not have any odour including deodorant, perfume, body odour or washing powder

Please be advised this resolution is subject to change once it has passed inspection via the returns department at our warehouse.

Serenudi reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by Serenudi.

Goods are the customer's responsibility until they are received by Serenudi. We recommend returning items through traceable mail, as any returned items that are lost in transit and not received by Serenudi will not be issued a refund. We also recommend that customers ask for proof of postage when posting the returned goods.